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1. ESTIMATED DELIVERY TIMELINE
At Funride Toys, we strive to ensure that your orders reach you as quickly and efficiently as possible. All orders placed on our website are processed and shipped on a priority basis and are generally delivered within 10-20 working days across all locations in India. Our shipping operations run from Monday to Saturday, excluding Sundays and Public/National holidays. Orders placed on weekends or holidays will be processed on the next working day.
Estimated Delivery Timelines
The estimated delivery date displayed at checkout is an approximate time frame based on standard courier timelines. However, actual delivery may vary due to several factors, including:
Delivery location: Orders to metro cities may be delivered faster than those to remote or rural areas.
Courier partner serviceability: Availability of courier services in your area may impact the timeline.
External disruptions: Unforeseen situations such as extreme weather conditions, natural disasters, strikes, government-imposed restrictions, or logistical challenges may cause delays beyond our control.
If there are any unexpected delays, our customer support team will proactively reach out to inform customers about the revised delivery schedule.
After successfully receiving the desired item, customers can video call, message, or email our customer support team within 48 hours if they have any doubts or concerns regarding the delivered product. Our team will be happy to assist in clarifying product-related queries and addressing customer concerns to ensure a satisfactory post-delivery experience.
Address Accuracy & Delivery Attempts
To ensure seamless and timely delivery, customers must provide a complete and accurate shipping address, along with a valid mobile number to facilitate communication with the delivery partner. In case of an incorrect or incomplete address, the order may face delays or be returned to the warehouse.
Our courier partners will attempt delivery twice at the provided address.
If the recipient is unavailable during both attempts, the package will be returned to our warehouse.
Customers whose package gets returned to the warehouse needs to place a new order from the website of the Funride Toys with accurate address details.
2. SHIPPING CHARGES
Funride Toys is committed to providing a seamless shipping experience for its customers. By placing an order on our website, you agree to the shipping terms and conditions outlined below. These terms are designed to ensure transparency and mutual understanding regarding shipping charges, delivery processes, and related policies.
1. General
All orders placed on Funride Toys’ website are subject to product availability. While we make every effort to keep our stock inventory updated, there may be instances where certain products become unavailable after purchase.
In such cases, Funride Toys reserves the right to cancel the order and issue a full refund to the customer. Customers will be notified of any such cancellations through their registered contact details.
2. Shipping Costs
Shipping charges are calculated during checkout based on multiple factors, including the weight, dimensions, and destination of the items in the order. The final shipping charge will be displayed before payment is completed, ensuring full transparency.
Payment for shipping is collected at the time of purchase and will be reflected in the final order total. Once paid, the shipping charges are non-refundable, except in cases where Funride Toys cancels the order due to an internal issue such as stock unavailability.
3. Delivery Terms
Orders placed on Funride Toys’ website are generally delivered within 10-20 business days, depending on the shipping location and availability of the product. Our warehouse operates Monday to Saturday during standard business hours, excluding public and national holidays. In case of holiday closures, customers may experience minor delays, but we take all necessary steps to minimize shipment delays.
4. Change of Delivery Address
If a customer needs to change the delivery address, they must inform our customer care team before the order is dispatched. Once the order has been shipped, changes to the delivery address will not be possible. If the delivery fails due to an incorrect or incomplete address provided by the customer, then the customer has to place a New order from the website of Funride Toys.
5. Serviceable Pincodes
Our courier partners continuously update their serviceable areas, and certain pin codes may become non-serviceable due to unforeseen circumstances. If an order is placed for a non-serviceable pin code, our customer support team will contact the customer to provide an alternate shipping address. If no alternative address is available, Funride Toys reserves the right to cancel the order and issue a full refund.
6. Delays in Delivery
While we aim to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control. These include unexpected travel disruptions, courier strikes, adverse weather conditions, and government-imposed restrictions. If the delivery exceeds the expected timeline, customers can contact our support team, and we will coordinate with our logistics partners to resolve the issue.
7. Order Tracking
Once an order has been dispatched, customers will receive a tracking link. This tracking link will allow customers to monitor the status of their shipment and receive real-time updates from the courier provider. Customers can also track their order through the ‘My Orders’ section on our website by entering the tracking number provided.
8. Damaged Parcels & Missing Items
If the parcel received is visibly damaged, customers are advised to reject the delivery and notify our support team immediately. If the package was delivered in the recipient’s absence and later found to be damaged (Excluding Spare part or Accessories), customers must report the issue within 24 hours of delivery along with supporting photo and/or video evidence. In cases where items are missing from the order, customers should contact customer support within 24 hours of receiving the package for verification and resolution.
9. Return to Origin (RTO) Shipments
If a package is undeliverable due to incorrect address details, unavailability of the recipient or refusal to accept the delivery, the shipment will be returned to our warehouse (Return to Origin - RTO). For COD orders, customers will be required to place a new order if they still wish to purchase the product. Repeated instances of RTO may result in restrictions on COD purchases for the customer.
10. Fake Delivery Claims
If a customer receives a ‘delivered’ notification but has not received the package, they must report the issue within 24 hours. Delayed claims may not be eligible for investigation, and Funride Toys will not be liable for non-receipt claims raised after the stipulated time frame.
