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What is your return/exchange policy?
At Funride Toys LLP, we want you to be completely satisfied with your purchase. Here’s how you can return or exchange products:
Return/Exchange Time Frame: You can initiate a return or exchange within 48 hours of receiving your order. To be eligible, the item must be unused, in its original condition, and in the original packaging with all tags intact.
Don’t forget to record unboxing video.
How to Initiate a Return/Exchange: To initiate the process, please contact our customer service team at e.commerce@funridetoys.com with your order number and the reason for the return/exchange. We will guide you through the process.
How long does it take to process a return?
Once we receive your returned item, we will process your return or exchange within 7-10 business days. If approved, refunds will be issued to the original payment method. Please note that it may take an additional 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please follow these steps:
Contact Us Immediately: Reach out to our customer service team at e.commerce@funridetoys.com within 48 hours of receiving the item. Include your order number, a description of the damage or defect, and relevant photos or videos.
Replacement Process: Once we confirm the issue, we will arrange for the pickup of the damaged item and send a replacement at no extra cost.
Quality Check: Upon receiving the returned item, we will conduct a quality check to ensure the reported issue is valid.
If you have any further questions regarding returns and exchanges, please don’t hesitate to contact our customer service team!
