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In the rare cases where the product has a manufacturing defect (excluding missing spare parts, damaged items or accessory), customers may request a return. Returns are only accepted in cases of manufacturing defects, customers must provide valid proof to support their claim.
To initiate a return request, customers must provide clear unboxing photos/videos that visibly demonstrate the defect in the product along with the correct invoice of the product and the product should have been bought from the official website of Funride Toys. The unboxing proof should be captured from the moment the package is opened, ensuring that the issue was present at the time of delivery and not caused due to improper handling post-delivery. Without valid proof, the return request may not be approved.
The return request must be initiated within 48 hours of product delivery. Any requests made beyond this period may not be considered. The product must be unused, in its original packaging, and include all original accessories, tags, and manuals. Products that show signs of use, or have been tampered will not be eligible for return.
Some categories of products are not eligible for return, including but not limited to:
Products that the customer no longer needs or due to hygiene issues.
Products that have been tampered with by an unauthorized technician.
Minor defects related to packaging that do not affect product functionality.
REPLACEMENT/EXCHANGE POLICY
We take great care to ensure that every product reaches our customers in perfect condition. However, in rare cases where a manufacturing defect is found (excluding missing spare part, damaged items or accessory) in the product, we offer a replacement or exchange policy to resolve the issue and the missing spare parts/ accessories would be provided to the customer free of cost.
To qualify for a replacement, customers must initiate a request within 48 hours of receiving the product. Requests made after this period may not be eligible for replacement.
To initiate a replacement request, customers must provide clear photo and/or video evidence showing the damage or defect in the product. This helps our team assess the issue and expedite the resolution process. The product must be unused and in its original packaging, with all accessories, tags, and manuals intact. If any accessories are missing, we will ship the missing parts separately rather than replacing the entire product. Used, tampered,improperly handled products or products having missing spare parts or accessories will not be eligible for replacement.
Once the replacement request is verified and approved, Funride Toys will arrange a free pickup of the defective product from the customer’s address. If the customer’s location falls outside the return service area, they may be required to self-ship the product. In such cases, Customers are advised to use a reliable courier service and share the tracking details with our support team to ensure a smooth process and to get the refund of the courier charges borne by the customer for self-shipping of the product.
Replacements will be processed only after the returned product passes thorough a quality inspection. If the product is found to be damaged due to improper handling by the customer, the replacement request may be denied. If the requested replacement product is out of stock, customers will have the option to choose an alternative product of equal value or opt for a full refund as per our Refund Policy.
CANCELLATION POLICY
1. Cancellation by Customer
Customers may cancel their order before it has been dispatched without incurring any cancellation fee. However, once an order has been shipped, it cannot be cancelled. If a prepaid order is cancelled before dispatch, a full refund, including shipping charges, will be issued. However, if an order is canceled after shipment or returned due to customer refusal, the shipping charges will not be refunded.
2. Cancellation by Funride Toys
For prepaid orders, the refund will be initiated to the original payment method within 7 working days after the returned item is received at our warehouse. The exact time for the refund to reflect in the customer's account depends on the bank's processing time. For COD (Cash on Delivery) orders, refunds will be processed via NEFT and customers must provide their bank details for the transaction.
Funride Toys reserves the right to cancel an order under specific circumstances, including but not limited to:
The item being out of stock.
Pricing or listing errors due to technical glitches.
Orders flagged as fraudulent or involving suspicious payment activity.
delay in processing, shipping, or delivering orders due to circumstances beyond the reasonable control i.e., Force Majeure.
Force Majeure Clause
These circumstances include but are not limited to:
Natural disasters (floods, earthquakes, hurricanes, or other acts of God)
Pandemics or epidemics and government-imposed restrictions
War, civil disturbances, riots, or acts of terrorism
Strikes, labour disputes, or supply chain disruptions
Power failures, internet outages, or cyber-attacks
Government actions, elections, regulations, or embargoes affecting trade and logistics
In the event of such force majeure conditions, Funride Toys reserves the right to cancel any affected orders without prior notice. Customers will be notified promptly, and refunds will be processed as applicable. We will make reasonable efforts to resume operations as soon as the situation allows and fulfill pending orders where feasible.
In case of cancellation by Funride Toys, the customer will be notified immediately, and a full refund will be issued to the original payment method.
3. COD Cancellation
If the order has not been shipped, we will refund the full amount without any deductions.
If the order has already been shipped, shipping charges will be non-refundable.
REFUND POLICY
We prioritize customer satisfaction and strive to provide a seamless shopping experience. Our refund policy ensures a transparent and efficient process for customers requesting refunds due to cancellations, returns, or other eligible circumstances.
Refunds will be processed only if the request meets the conditions outlined in our Cancellation and Return Policy.
Refunds for eligible cancellations and returns will be initiated within 7-10 working days from the date of approval. The refunded amount will be credited to the original mode of payment, such as credit/debit card, net banking depending on the payment method used at checkout.
While we process refunds promptly, the actual time for the amount to reflect in the customer’s account may vary depending on the respective bank’s processing times. Typically, it may take 7-10 working days for the refund to be completed. If the refund does not appear in the customer’s account within the expected time frame, they are advised to check with their bank or contact our customer support team for further assistance.
For Cash on Delivery (COD) orders, refunds cannot be processed to the original payment method as COD payments are made in cash. Instead, customers must provide their bank details, including Account Holder Name, Bank Name, Account Number, and IFSC Code, to receive refunds via NEFT transfer. A confirmation will be sent once the refund has been successfully transferred to the customer's bank account. Payments made through digital wallets or gift cards will be refunded back to the same account from which the payment was made.
Shipping charges are non-refundable, except in cases where the return is due to an error on Funride Toys’ part, such as wrong product dispatch or damage in transit. If a customer returns only part of an order and the remaining order value falls below the free shipping eligibility threshold, the previously waived shipping fee will be deducted from the refund amount. Additionally, if an order is refused upon delivery without a valid reason, return shipping charges may also be deducted from the total refund amount.
Certain items are not eligible for refunds, including products that have been used, damaged, or tampered with after delivery, return requests initiated beyond the stipulated return window, and items purchased during clearance sales, promotional offers, or bundled deals where refunds are not applicable. Additionally, personalized or customized products, as well as gift cards and discount vouchers, are non-refundable.
Refunds will not include shipping charges unless the return is due to an error on Funride Toys’ part, such as wrong product dispatch or damage in transit.
